Privacy Policy
Prime Exchange Pte. Co. Ltd.® Online Money Transfer Services Labelled as ‘RemitPrime’
REMITPRIME IS THE ONLINE SERVICE PLATFORM OFFERED BY PRIME EXCHANGE PTE. CO. LTD. (A SUBSIDIARY OF PRIME BANK PLC.) TO OUR VALUED CUSTOMER (HEREINAFTER "CUSTOMER") UNDER THE TERMS AND CONDITIONS MENTIONED HEREIN. PLEASE READ AND ACCEPT THE TERMS & CONDITIONS AND PRIVACY POLICY IF YOU WISH TO CONTINUE TO USE "REMITPRIME".
THE FOLLOWING WILL APPLY WHEN YOU USE THESE SERVICES:
Privacy Policy
This privacy policy (the "Privacy Policy") sets out how we will use and handle customer's personal data, including any data collected. This Privacy Policy may change at any time in the future and customer's continued access to or use of this shall mean that Customer agree to the changes.
Terms and Conditions for RemitPrime Services
In consideration of customer's (hereinafter referred to as the "Customer") acceptance of the terms and conditions for the online services - referred to as RemitPrime (hereinafter collectively referred to as the "Services" and individually as a "Service") - of Prime Exchange Pte. Co. Ltd. (a subsidiary of Prime Bank PLC.), the Company agrees to provide the Services subject to their respective terms and conditions along with the common terms and conditions here under.
Common Terms and Conditions
All the terms and conditions of the Services and the Common Terms and Conditions are legally binding, so please read them carefully. Customer agreement to these terms and conditions implies that he/she has read, understood and accepted the terms and conditions of RemitPrime services listed below.
1. DEFINITIONS
1.1 PEC or Company refers to Prime Exchange Pte. Co. Ltd. (a subsidiary of Prime Bank PLC.)
1.2 RemitPrime refers to the online service offered by PEC.
1.3 Customer refers to individuals registered with PEC.
1.4 Member ID refers to the User Identification Number, provided by PEC to the Customer in order to use RemitPrime.
1.5 OTP (One Time Password) is a 6-digit number sent to an existing customer for logging on to RemitPrime.
1.6 Membership refer to a customer's access to authorized services of RemitPrime.
2. SERVICES
2.1 Device Requirements
2.2 Access
3. CUSTOMER RESPONSIBILITIES AND UNDERTAKINGS
3.1 Customer hereby acknowledges that smartphones and tabs as well as other compatible device(s) used to access RemitPrime Services are subject to the same security risks as device(s) used and agree that it is customer's responsibility to maintain anti-virus and anti-spyware programs on customer's device(s).
3.2 Customer agrees to exercise caution when using the RemitPrime Service on customer's device(s). Any losses, charges and unauthorized transactions involving customer's transactions that are incurred through loss of customer's device or customer's failure to safeguard customer's security credentials (such as user name, password, fingerprint, biometric, etc.) to access the RemitPrime Internet Banking Service on customer's device will remain customer's responsibility.
3.3 Should the device requirements be modified with a view to improving or upgrading the RemitPrime Service, the Company shall in no way be responsible for the resultant costs of any new device or service provider connection required so as to use the RemitPrime Services on customer's device, and any such resultant costs will be borne by Customer.
3.4 In the event that Customer face problems with regards to connectivity or other access related difficulties relating to customer's device, web browser and/or network operator, it is customer's responsibility to liaise with the concerned service provider and attempt to find a solution to the relevant problem prior to contacting the Bank.
3.5 By participating in the RemitPrime Service on any of the eligible devices Customer agrees that the service may require the use of customer's device's data, location and text messaging capabilities and that standard data and text messaging charges apply in accordance with customer's service agreement with the mobile service provider. If Customer uses these services, Customer gives consent to us the transmission, collection, maintenance, processing and use of customer's location data and queries to provide and improve location-based products and services. Customer may withdraw this consent at any time by turning off the location services settings on customer's device.
3.6 After the first use of any of the RemitPrime services, Customer will be deemed to have accepted and be bound by terms and conditions of the relevant services.
3.7 Customer hereby agrees that all information provided to the Bank in relation to the Services are true, up-to date and complete.
3.8 Customer hereby acknowledges that there may be a time lag in transmission of instructions, information or communication via Smartphone/Tab/Web/Internet.
3.9 Customer agrees, understands and undertakes to protect, defend, hold harmless, indemnify and keep the Company and its shareholders, directors, employees and officers fully indemnified of, from and against any and all claims, losses, damages, liabilities, obligations, demands, penalties, actions, causes of action, proceedings, judgments, suits, costs and expenses of any kind (including legal costs) and howsoever arising which are imposed or may be imposed on, incurred or that may be incurred, asserted or which may be asserted against, suffered or that may be suffered by the Company or be required to be paid by reason of or as a result of the Company's compliance with customer's use of the RemitPrime and to fully, irrevocably and forever waive, release and discharge and relieve the Company from any and all claims, obligations and rights whatsoever and howsoever arising, that Customer may have against the Company (if any) by reason of or as a result of the Company's compliance with customer's use of the RemitPrime.
4. CUSTOMER REGISTRATION REQUIREMENTS
To be eligible to use RemitPrime services, customer must register himself/herself with the Company. The Company reserves the right to deny access or to limit access or transactions or to revoke access to RemitPrime services without advance notice to customer at its sole discretion.
5. CUSTOMERS DISCRETION TO CUSTOMER ID, PASSWORD AND SECURITY
5.1 Upon the Customer's registration for the RemitPrime Services, the company will provide each Customer with unique customer identification code ("Member ID") with a temporary password (which is required to be changed upon receiving).
5.2 Customer can log in to the RemitPrime by using the User ID and Password after self-registration. It is mandatory to change the password after the customer logs in to the RemitPrime services for the first time as a safety measure. Customers are requested to change their passwords frequently thereafter to avoid any possible hacking, inherent risk of misuse/fraudulent use etc. of their transactions made via RemitPrime services.
5.3 Customer acknowledges that the User ID and the Password shall act as his/her authorized signature when using RemitPrime. This authorizes and validates instructions given to the Company by the customer through the use of RemitPrime, and shall be treated in the same manner and have the same effect as an actual signature for the purpose of availing the Services.
5.4 Customer must ensure that their customer details, and other information they provided, are correct and up to date and notify us as soon as these change.
5.5 The customer will be able to reset his RemitPrime password by providing his/her designated credentials. Based on verification, the customer would receive a temporary password to access RemitPrime ID and would be asked to change the password.
5.6 Customers hereby acknowledge and understand the inherent risk of accessing services over the Internet and availing the RemitPrime in their devices and accordingly are advised to take all necessary precautions to safeguard themselves from such risks.
5.7 Customer will be responsible for all transfer/transaction authorized through RemitPrime services. The Customer shall be responsible for the proper and authorized use, confidentiality and authority of the RemitPrime Password for access, whether through the web or via the RemitPrime app, and take every possible care to prevent unauthorized use of the RemitPrime Password for the membership.
5.8 The Customer acknowledges that the RemitPrime Password is not used for the purpose of detecting errors in communication and any such communication shall be deemed to be those of the Customer.
5.9 The Customer will be responsible for all transfers, withdrawals, transactions and instructions initiated or originated by use of the RemitPrime Password.
6. CUSTOMER AUTHORIZATIONS AND INSTRUCTIONS
6.1 The Customer irrevocably authorizes PEC, the Company:
6.2 To act on all instructions given or apparently given through the RemitPrime access to transactions made in the name and by the consent of the Customer, and
6.3 If the Customer gives instructions contrary to these RemitPrime Terms or otherwise, the Bank may at its discretion without advance notice to the Customer and without affecting the other rights of the Bank:
6.4 Refuse those instructions,
6.5 Reverse bill payments or transfers made on those instructions,
6.6 Suspend or stop the membership for any period of time. However, if the Customer asks the Bank to reverse the instruction after the Customer has given it the Bank may at its discretion try to do so to the extent that this is possible under the rules and practices of the banking system. The Customer agrees that the Customer will be responsible for any costs the Bank incurs as a result.
6.7 If the Bank comes to believe that an instruction may not have been properly authorized by the Customer, the Bank shall be entitled, after making reasonable efforts to check whether it was properly authorized, to take steps to reverse any action taken on the basis of that instruction without notifying the Customer.
6.8 The Bank shall not be responsible for any loss to the Customer that results from such a reversal.
7. INFORMATION WE PROCESS ABOUT CUSTOMER INCLUDES
8. CUT-OFF TIME
When the Customer gives an instruction via the RemitPrime Service, PEC will act on that instruction in accordance with the cut-off times notified to the Customer through the RemitPrime Service. From time to time PEC may notify the Customer of changes to these cut-off times. Instructions given at any other time may not be acted on until the next business day.
9. APPLICABILITY OF OTHER TERMS
Subject to the variance and changes made in these RemitPrime terms, the Common Terms and Conditions so far practicable shall be applicable for the RemitPrime service.
10. ANTI-MONEY LAUNDERING
Customer hereby agrees and confirms that Customer will not use the RemitPrime service for money laundering or any other illegal, unlawful purpose.
10.1 Customer will fully comply with the laws related to the money laundering and shall not use the RemitPrime service for any unlawful, anti-terrorism or anti-state activities.
10.2 PEC reserves the right to demand explanation from Customer regarding any matter pertaining to money laundering and anti-terrorism law of the country.
10.3 Customer undertakes to fully indemnify PEC for any loss, economic or otherwise, should Customer be involved, directly or indirectly, in the act of money laundering.
11. THE BANK'S LIABILITIES
Customer hereby agrees and confirms that Customer will not use the RemitPrime service for money laundering or any other illegal, unlawful purpose.
11.1 In any event, the Company will not be liable for any loss or damage to Customer if any of the Services or any feature or functionality of any of the Services is not available to Customer, including any direct, indirect, consequential or special loss.
11.2 Examples of circumstances in which the Company will NOT be liable to Customer for any loss or damage resulting from the use of the Services include (but are not limited to):
11.3 In the event that Customer suffers any loss or damage as a result of using the Services, the Company shall only be liable for direct loss or damage which, in the ordinary course of events, might reasonably be expected to result from the circumstances in question and only if such loss or damage is proven, beyond reasonable doubt, to have been caused by the Company's gross negligence or willful default. Furthermore, under no circumstances whatsoever will the total liability of the Company in connection with any of the Services exceed the fees/charges actually received by the Bank from Customer in the preceding six months' period.
11.4 Unless it can be proven beyond all reasonable doubt that the Company is at fault, we will not be liable to Customer for any losses Customer suffers or costs Customer incurs because of the following reasons:
12. REPORTING UNAUTHORIZED TRANSACTION AND ERROR RESOLUTION
If Customer suspects that unauthorized transactions are being made from customer's membership, Customer should change the RemitPrime Password immediately and notify the Company.
13. AVAILABILITY OF SERVICES AND DISRUPTION
Customer hereby acknowledges that the provision of the RemitPrime Services is dependent upon the continued availability of communication, processing, function and other facilities of the applicable systems, and the Company cannot warrant such availability at all times. The Company is entitled to suspend, disconnect or discontinue the provision of the Services or RemitPrime access to the customer by prior notification in the notification centers/website/mobile for the purpose of carrying out the maintenance, upgrades or other work. In the event the Company suspends, disconnects or terminates the Services of RemitPrime upon the occurrence of any event over which the Company has no control, the Company shall not be liable for any loss or damage caused to Customer as a result of such suspension, disconnection or termination.
14. THE COMPANY'S ADVERTISEMENT
From time to time the Company may advertise its own products and services and those of the parent of the Company through the Services. If, in connection with other agreements with the Company, Customer have asked the Company not to send Customer any marketing material, please be informed that this restriction will not apply to these advertisements.
15. SECURITY PRECAUTIONS
15.1 The Customer should change his/her RemitPrime Password regularly and shall do so whenever the Services require him/her to do so. Customer cannot choose last three (03) passwords as a new RemitPrime password.
15.2 Whenever Customer chooses a RemitPrime Password he/she must take care not to choose a number that is easily to be guessed by anyone trying to access the Services pretending to be him/her.
15.3 For security purposes it is recommended that the customer must use the latest/updated version of the operating system of customer's handset/mobile/tab while using RemitPrime. Similarly, customer must update their smartphone software to their latest versions so that the devices are updated with the latest security patches, in order to ensure proper application security.
15.4 Customer must not record his/her RemitPrime Password in a way that could make it recognizable by someone else as password;
15.5 If the Customer discloses or suspects that his/her Bill Payment Subscriber ID, and RemitPrime Password or any part of it is known to someone else, he/she must immediately change the RemitPrime Password personally through the Services. If this is not possible, he/she must notify the Company immediately. The Company may suspend use of the Services until customer goes to any branch or contacts the hotline to unlock it.
15.6 Customer must not allow anyone else to operate the Services on his/her behalf. Company will not take responsibility to any activity, transactions occurred due to customer allowing someone else accessing their membership.
15.7 Customer must not request any PEC employee to set password on behalf of him/her to RemitPrime.
16. TERMINATION
16.1 PEC may, at any time, without giving prior notice or reason, suspend or terminate all or any of the RemitPrime Services or their use. The Company is not liable for any loss resulting from the action of the Company.
16.2 Customers can terminate the Services by visiting any branch of the Company and on submission of a written termination letter/instruction.
16.3 Upon termination PEC shall not refund the Service fee and other related fee and charges that it has already charged.
17. DATA DELETION AND DATA RETENTION
As a company, we are obligated to retain the data and provide it upon request to the regulatory. however, we want to emphasize that we take stringent measures and prioritize security protocols to safeguard all sensitive information. our commitment is to ensure the utmost safety and protection of the data. These Delete Account Policy are subject to and will be construed in accordance with the laws of Singapore and the Customer hereby irrevocably agrees to submit to the non-exclusive jurisdiction of the courts of Singapore.
18. THE VALIDITY OF THE TERMS
18.1 If one or part of the terms and conditions of the RemitPrime proves to be legally unsound or unenforceable in any way, this will not affect the validity of the remaining terms and conditions.
18.2 If PEC waives any of the terms and conditions of the RemitPrime Services once, this may be on a temporary basis or as a special case only. Such waiver shall not be deemed to be a continuing waiver of the terms and conditions of the RemitPrime Services.
19. GOVERNING LAW AND JURISDICTION
The establishment, effectuation, implementation and explanation of terms and conditions for RemitPrime Service shall be governed by and construed in accordance with the laws of the Republic of Singapore. Each of the Services shall be provided by the Company and the said Services will be availed by customer subject to the provisions of all applicable operating circulars of Monetary Authority Singapore, the Company and any other applicable provisions or laws of the land including Anti Money Laundering Act...
20. FORCE MAJEURE/TECHNICAL GLITCHES
Notwithstanding anything to the contrary contained herein, nothing herein shall apply if PEC is prevented from discharging any or all of its obligation herein or otherwise due to any cause arising out of or related to Force Majeure event or Technical Glitches or for any reasons beyond the reasonable control of the Company.
21. AMENDMENTS
PEC is entitled to revise the terms and conditions and/or introduce additional terms and conditions at any time and from time to time at its sole and absolute discretion. Any revision and/or addition to these terms and conditions shall take effect subject to the Company giving reasonable notice to the Customer which may be given by publishing or posting it on its website or by display, advertisement or other means as the Company considers proper, and shall be binding on the Customer if the Customer continues to maintain or use the Services on or after the effective date of variation.
22. FOR INQUIRY